Sales Terms and Conditions
- Ordering your products
Once an order has been accepted, no cancellation of that order will be valid. Store credit will be given only if the goods ordered specifically for you have not been manufactured.
- Payment – Indent Order
For orders below SGD 2,000.00, full payment is required before manufacturing can be arranged. For orders above SGD 2,000.00, a minimum of 50% deposit is required. The balance shall be settled prior to delivery of the orders.
- Payment – Ex-stock Order
Full payment is required upon confirmation.
- Inspection of your products
You are required to inspect your products when you take delivery of them. You will be required to note any damage on the delivery documentation, which is presented to you by the carrier for signature. In all other cases you will be required to notify us in writing at the point of delivery. We will not be liable for any damage to any of the products unless we are notified at the point of delivery.
Please note that scars and wrinkles are natural characteristics of leather and cannot be considered as defects. As for wood and marble, which are natural materials, these too will vary and are considered part of the product and not a defect.
- Your right to return products
Unless goods are faulty and we are duly notified as outlined above, we are unable to refund, exchange or credit your account.
Except otherwise agreed by us, our warranty for manufacturing defects of the Product sold to you shall be in accordance with that given for European Union fabricated products, which is usually for one (1) year from date of delivery.
- Our liability
We will not be responsible for ensuring that the products are suitable for a particular purpose unless it is self- evident or is made known to us. Further we will not accept responsibility for the suitability or strength of fabric supplies on a “customers’ own material or customers’ own leather” basis, which is specified by the purchaser or his agent. Nothing in the contract will limit or exclude our liability for death or personal injury caused by our negligence or for fraud. If you are a consumer, then nothing in these terms and conditions will affect your statutory rights.
- Personal Information
Your address and contact details may be used by Royal Fabrics Pte Ltd to provide marketing information to you about our products and events.